Question 1

What materials do you use?

Accepted Answer

Solid 9ct, 14ct and 18ct gold, recycled 925 sterling silver, and 18ct gold vermeil over recycled sterling silver. Everything is nickel-free.

Question 2

How do I find my ring size?

Accepted Answer

Measure the base of your finger at the end of the day with a paper strip and compare against our size chart, or order a ring sizer.

Question 3

How long does delivery take?

Accepted Answer

Two to three working days for standard UK delivery, or next working day if ordered before 2pm.

Question 4

What is your returns policy?

Accepted Answer

30 days for unworn pieces in original packaging, with free UK returns.

Question 5

Can I wear my jewellery in the shower?

Accepted Answer

Solid gold and sterling silver tolerate water well. Remove gold vermeil to extend the life of the gold layer.

Question 6

Do you offer gift wrapping?

Accepted Answer

Yes — signature packaging and a handwritten note are included with every order.

Question 7

What payment methods do you accept?

Accepted Answer

Shop Pay, Apple Pay, Google Pay, PayPal and all major credit and debit cards, processed securely by Shopify.

Question 8

Do I need an account to order?

Accepted Answer

No. Guest checkout is always available, though an account lets you save addresses and track orders.

Question 9

Do you offer repairs?

Accepted Answer

Yes. We offer complimentary polishing for life and chargeable repairs on all Melissima pieces.

Question 10

Is my payment secure?

Accepted Answer

Yes. Checkout is handled by Shopify with PCI DSS Level 1 compliance and full encryption. We never see or store your card details.

Frequently Asked Questions

Frequently asked questions